FAQs
🚚 Shipping & Delivery Details
At 6sense, every order is handled with care to ensure a dependable and stress-free delivery experience. Below you’ll find everything you need to know about our processing, shipping timelines, and support policies.
🕒 Order Processing
All orders are carefully reviewed, quality-checked, and prepared for shipment within 3–5 business days.
Each item is securely packed to ensure it arrives in perfect condition.
🚚 Estimated Delivery Timelines
United States
• Shipped via reliable carriers such as USPS or FedEx
• Estimated delivery: 15–20 business days after processing
International Orders
• Estimated delivery: 15–30 business days, depending on your location and local fulfillment partners
⏳ Delivery times may vary due to customs processing, weather conditions, seasonal demand, or global logistics factors. We truly appreciate your patience.
🔍 Order Tracking
Once your order ships, a tracking link will be emailed to you.
You can also monitor your shipment anytime through our Track Your Order page.
❌ Cancellations & Address Updates
Requests must be made within 24 hours of placing your order.
To cancel an order:
Email us with the subject line “Cancel My Order”
To update your shipping address:
Contact us within 24 hours of purchase. Address changes cannot be made once the order has shipped.
🚪 Delivery Attempts
Most carriers will attempt delivery up to two times.
To avoid delays or returns, please ensure someone is available to receive your package at the delivery address.
💥 Damaged or Defective Items
If your item arrives damaged or defective, we’ll take care of it promptly.
Please email support@6sense.com with:
• Your order number
• A clear photo of the damaged or defective item
A free replacement will be arranged as quickly as possible.
🤝 Need Assistance?
Our support team is always happy to help.
📧 Email: support@6sense.com
⏳ We aim to respond to all inquiries within 24 hours.